Service Policy

At Mint Linen, we are dedicated to providing exceptional service and ensuring that our customers’ needs are met with the highest standards of care and professionalism. Our customer service team is always available to assist with any inquiries or concerns related to our laundry services.

We are committed to:

  • Handling with Care: All clothes, linens, and other items entrusted to us are processed with the utmost care and attention. We take pride in ensuring that every item is treated with the respect it deserves throughout our handling and processing procedures.

  • Prompt Resolution of Complaints: We take any complaints seriously and investigate them promptly. If an article is found to be unsatisfactory due to an error on our part, we will re-process it free of charge, as requested, to ensure your complete satisfaction.

  • Fair Compensation: In the event of loss or damage resulting from negligence on our part, we are committed to providing fair compensation. We believe in taking responsibility and rectifying any issues to maintain your trust.

  • Staff Excellence: Our staff members are trained to be not only competent but also courteous and helpful at all times. We strive to provide a positive experience through friendly and professional interactions.

  • Clean and Safe Facilities: We ensure that our factory, vans, containers, and premises are kept clean and tidy. Maintaining a sanitary environment is crucial to our operations and the quality of service we provide.

  • High Standards of Quality: We aim to deliver the highest possible standard of quality and service consistent with the price charged. Our commitment to excellence ensures that you receive value for your investment.

  • Timely Service: We understand the importance of timely service and strive to have all orders ready or delivered by the agreed-upon time. Any delays will be communicated promptly, especially if exceptional circumstances arise.

At Mint Linen, our goal is to exceed your expectations and ensure that your experience with us is consistently positive. We welcome your feedback and are dedicated to making improvements based on your input.